Salesforce.com’s Vision for Modern Customer Service Cloud

Marc Benioff and Alex Dayon, SVP of Service Applications, demonstrate Salesforce.com’s vision for modern customer service in the cloud. Marc Benioff and Kraig Swensrud, VP of Product Marketing demonstrate Salesforce.coms latest innovations for the Sales Cloud: Content Library and Opportunity Genius. Part 3 of 8 from the Cloudforce Event, held in New York City March 23rd 2009.